FAQ's
Do Ineed an account to place an order?
 
You can shop without creating an account. However, if you register with us, you will enjoy the following benefits: Track your orders and review past purchases Request an exchange or return directly from your account Add Products / Articles you love or missed out on to your Wish List Save your address and card details so you can shop even quicker in future
How do I reset my password?
 
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
Are WalkWhir leather shoes genuine leather?
 
Absolutely! All WalkWhir leather shoes are crafted from 100% genuine Cow Hide leather. We prioritize using high-quality materials to ensure comfort, durability, and a luxurious look.
Can I amend or cancel anitem from my order?
 
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.
What do I do if I thinkan item that I purchased from your site is faulty?
 
Simply email cs@walkwhir.com and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that Products/Articals which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
How do I choose the right size?
 
To find your perfect fit, refer to our comprehensive size chart available on the product page. We recommend measuring your feet and following the guidelines to select the appropriate size. Keep in mind that sizes can slightly vary between different shoe styles.
Can I track my order?
 
Definitely! Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.